New Patient Information
Welcome to Grand Valley Animal Hospital! Thank you for trusting us with your pet’s care. Our practice is grounded in science and committed to compassion. We are looking forward to getting to know you and your pet!
We’ve outlined some helpful information about our procedures below to help you make the most of your pet’s first appointment.
To provide the best care possible, please send your pet’s medical history (if applicable) at least 24 hours prior to their appointment. This will allow our doctors to review it and thoroughly prepare for the exam. The best way to get your pet’s complete medical history is to call your previous veterinarian and ask them to email all history, including vaccines and doctor’s notes, to firstname.lastname@example.org.
We ask that you arrive 10 minutes prior to your appointment time so you may benefit from your full exam time. If you are running late, please call the clinic to inform us of your estimated arrival time. If you are more than 10 minutes late for your appointment, we may need to reschedule or offer day admission or a work-in appointment. If you are unable to keep your appointment, please call the clinic as soon as possible so we may help other pets in need.
When you arrive for your appointment, please call 701-757-3500 or text 701-291-4074 to let us know you are here. If you cannot reach us by phone or text, please leave your pet in the vehicle and come in to let us know you are here. Pets waiting in their vehicle are much less stressed than pets waiting in a crowded lobby. Once we have a clean room available, we will come get you and your pet.
One to two people are allowed into the room for the exam with your pet. We ask that all dogs are leashed on a 6-foot or shorter leash when entering the building and that cats or other small animals are in carriers. This is for their safety and ours.
Full payment is due at the time of service. We do not offer any form of payment plans, but we do accept cash, most major credit cards (not American Express), and Care Credit. You can find out more information about Care Credit by going to carecredit.com.
Our veterinarians are not available for consultations outside of scheduled appointments and subsequent follow up visits. If you want to speak directly to a veterinarian about your pet’s health concern, please schedule an appointment. If you are unsure whether you need to consult with a doctor, please call our client service team at 701-757-3500.
We know emergencies with your pet can be scary and we have multiple ways we can help you and your pet after hours. We provide emergency services Monday through Friday from 5:00 – 9:00 pm through a shared on-call with three other clinics in town.
If you are unsure if your pet is experiencing an emergency, you may visit the Emergency page on our website and click on the VetTriage link to virtually chat with a live veterinarian for a small fee. The doctor will talk with you and determine if you need to seek emergency care or if you can wait until the next business day.
For your convenience and to help create a less stressful environment for our patients, we offer texting for appointments, pick-ups and more! When you arrive at our clinic, text us to let us know you’re here and our team will be out to help you and your pet.